Customer Care & Delivery
We deliver worldwide from our Australian Studio.
Expect convenient and fast delivery to your door with all global customs and taxes included in the shipping rates below. Update your currency in the menu bar.
Standard Shipping Rates
Australia & New Zealand: $10.00
Worldwide: $30.00 AUD (including customs and taxes)
Express Shipping Rates
Australia & New Zealand: $15.00
Worldwide: $60.00 AUD (including customs and taxes)
Orders are dispatched from our Australian studio the next business day from the time of purchase. You will receive email news of your parcel delivery with a tracking number once your order is dispatched.
Your order will be prepared in our earth-considered, recyclable and biodegradable packaging and transported via carbon-neutral delivery methods.
Discover our earth-considered & ethical philosophies here.
Payment methods and security
Credit card, afterpay, G Pay and PayPal payment methods are accepted. Your personal payment details remain private as our website operates through a secure platform.
Our e-boutique accepts refunds and exchanges on full-priced purchases within 10 days of receiving your order. Returned garments must be unworn, unmarked, in their original condition with all labels attached in original packaging. Garments that have been worn, damaged, marked, altered or washed will not be accepted.
To request a return authorisation number contact firstname.lastname@example.org with your order number, reason for return and contact details. Please note, refunds, exchanges or credit notes on items noted as final sale items are not available.
Each item description includes a sizing guide for your reference. View the size guide here.
Your privacy is important to us and handled in accordance with the Australian privacy laws (Privacy Act 1988). Your details remains strictly private. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use. Your personal details provided to us through your newsletter subscription or purchase will be utilised solely for the purpose of providing you with relevant information relating to offers that may be of interest to you as a valued Kimberley Anne customer. Your information is stored securely, with the utmost care for your privacy.